I’ll Call You Right Back
Cell phones. We are not the biggest fan of cell phones and we tend to not use them too much here at headquarters. We have many, many complaints about cell phone usage so we will try to stick to the one topic that made us write this post. "I’ll call you right back." This was heard about 10 minutes ago while calling one of our associates. Of course, taking the literal meaning, we waited by the phone for several minutes expecting a call back. What happen?
Two hours later the "call back" occurred. The "call back" happened well after we spent quite some time staring at our cell phone and also calling it several times from another cell phone (to make sure it was still working). Of course, we were off trying to continue our evening when the "call back" finally arrived. This agitated us to the extent of not only writing this post but also to create a set of cell phone rules that should be followed by all cell phone users. Well, these rules will be followed by us, so if you call us expect the cell phone rules to be in use.
Cell Phone Rule #1: When a call back is necessary, the person must state in minutes, hours, or days when the call back will occur. It is unacceptable for the person to use vague time frames such as; "right back", "in a few", "when I am done with this", or "right after I am done running some errands". In addition, if the person asks "Can I call you right back" the original caller has the right to answer "NO" to the question and hang up immediately.